FAQ's

How do I make a booking?

All bookings are made through our online booking system, Class 4 Kids. Please click on the book now buttons and it will take you directly to our booking page.

How can I pay?

We accept all major debit and credit cards, including Childcare and tax-free vouchers. Please note, we do not accept cash.

When do I have to pay?

Payment must be made prior to arrival at the club, payment can be made at any time.

Do you accept childcare and tax free vouchers?

Yes, please contact us via email at info@getactivekids.co.uk to proceed with this booking.

How do I change/cancel my booking?

Please contact our office via E-mail or WhatsApp to amend your booking. Please note, your booking cannot be cancelled later than 1 week before club starts, after this time you will be offered a voucher to use at a later date.

Do I need to contact you in advance if my child has additional needs?

Yes, if your child needs extra care then please contact our office and we can discuss the next steps in meeting your child’s needs.

My child has a medical condition; do I need to tell you?

All of this information will be stored on class 4 kids register to which all of our staff have access, however please do let us know on arrival.

What should my child bring?

You need to bring suitable clothing, a packed lunch, a water bottle, sun cream (in warm weather), and any additional medicine your child needs.

What should my child bring in their lunch?

At Get Active Kids, we have a NO NUT policy. Please do not send your child with any foods that may contain nuts.

What should my child wear?

Your child should wear comfortable clothes that they can run around in. We don’t recommend that your child wears jeans or smart trainers. Just something that your child can feel comfortable in!

My child left something at the club, what do I do?

Please contact our office and we will try our best to get it back to you. Please note, we do not accept responsibility for any lost items. We ask you not to send your children in with any toys/belongings from home as they may get lost.

My child is ill and cannot attend?

If your child is ill, please let us know via WhatsApp at your earliest convenience. You will be given a voucher to come at another time.

What are your key policies?

Get Active Kids policies and procedures are there to ensure the safety of your children whilst within our care. The policies and procedures set out also help staff in doing their day-to-day job. Our Policies and procedures are reviewed regularly and updated when needed, in line with any changes from local authorities and government guidelines. All policies and procedures are available for parents, visitors and staff to read whilst at the club, or if you would like to read them in advance please contact us.

Our policies include:

  • Health and Safety
  • Safeguarding
  • Medication & First Aid
  • Anti–Bullying
  • Behaviour Management
  • EYFS Policy
  • Safer Recruitment

Trustworthy

After working with John Costello for a number of years, I am extremely impressed with his provision. His sports lessons are varied, energetic and developmental and his delivery is engaging and motivational. His vision is clear, focused and aspirational and his planning and preparation is of the highest calibre. John’s pastoral care is incredibly strong and his safeguarding procedures are extremely rigorous. John is trustworthy, reliable and an excellent professional. His timekeeping and diligence is exemplary. I wholeheartedly recommend him, without reservation.

⭐ ⭐ ⭐ ⭐ ⭐

by Joshua Levenson – Executive Head Teacher

Well-planned and engaging

John Costello is a highly professional, enthusiastic and dedicated PE Coach. John worked with our school for a period of 2 years and during this time, he built strong relationships with all members of staff and children. His PE lessons were fun, well-planned and engaging. Our children really enjoyed John’s lessons and participated with enthusiasm and vigour. He is highly valued and respected.

⭐ ⭐ ⭐ ⭐ ⭐

by Catherine Doherty, Head Teacher (St Joseph’s RC Primary School, Rotherhithe)

Very watchful

My son loved his football sessions with Coach John. He always made the sessions fun, engaging and was and was very watchful to ensure all the children were involved and looked after. I can’t wait for my youngest to start.

⭐ ⭐ ⭐ ⭐ ⭐

by Sarah D’Arcy, Parent

Exceptional communication with parents

John is and always has been an Outstanding provider of education and play through sports. He takes in to account each child’s needs, ability and wants, while keeping exceptional communication with parents. I would thoroughly recommend in sending your children to John and Get Active Kids if you’re looking for incredible value for money!

⭐ ⭐ ⭐ ⭐ ⭐

by Sid, Parent

His clubs are fantastic and enjoyable

The quality of John’s sessions is always good. He is always positive and always helps with any questions, the variety of activities at his clubs are fantastic and enjoyable. It’s a great place for my children to be involved in, in particular my children enjoyed the outdoor activities led my John, Get Active Kids as a whole is very organised the kids love it!

⭐ ⭐ ⭐ ⭐ ⭐

by Charlotte, Parent

Approachable, friendly

John and I have worked together for a number of years, he is approachable, friendly and prides himself on his professionalism. The relationship he has built with our children is the perfect balance between Coach, mentor all whilst having the most fun! It’s a pleasure to have him work within our school during the holidays for all the local community. This will be a holiday experience which children will cherish.

⭐ ⭐ ⭐ ⭐ ⭐

by Louise Blyde, Headteacher. St Josephs Catholic Primary School, Deptford. 

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